http://www.curemoneymadness.com/blog/2009/02/25/question-and-answer/ Spencer Sherman, Author of The Cure For Money Madness Fri, 24 Dec 2010 13:29:22 -0500 http://wordpress.org/?v=2.8 hourly 1 http://www.curemoneymadness.com/blog/2009/02/25/question-and-answer/comment-page-1/#comment-82 Susanne Wilson Thu, 26 Mar 2009 02:55:10 +0000 http://www.curemoneymadness.com/blog/?p=173#comment-82 I would just like to comment that I had a terrible time getting my money out of an E-trade account. It took nearly three months. The customer service was atrocious. The only way I could get anything to happen was by writing letters and then following up my letter with a phone call. I opened the account by completing the form that was posted on the E-Trade web-site. After two months or so, they refused to do anything until I completed a new application form because I had completed the "wrong" form before - of course, nobody had informed me of this for weeks. Some of their customer service reps were based in Manila - while they were terribly polite, they were completely ineffectual. I would just like to comment that I had a terrible time getting my money out of an E-trade account. It took nearly three months. The customer service was atrocious. The only way I could get anything to happen was by writing letters and then following up my letter with a phone call. I opened the account by completing the form that was posted on the E-Trade web-site. After two months or so, they refused to do anything until I completed a new application form because I had completed the “wrong” form before – of course, nobody had informed me of this for weeks. Some of their customer service reps were based in Manila – while they were terribly polite, they were completely ineffectual.

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